Terms of Service

Acceptance of Terms

By accessing or using DeliverCC ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User") and DeliverCC ("Company," "we," "us," or "our"). Your use of the Service constitutes acceptance of these Terms in full.

Description of Service

DeliverCC is a software-as-a-service (SaaS) platform that generates broadcast-ready closed caption files (SRT and VTT formats) for music videos. Users upload audio or video content, provide lyrics and dialogue, and receive timed caption files for platform delivery.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Accounts & Eligibility

To use certain features of the Service you must create an account. You agree to provide accurate, complete, and current information during registration and to keep your account information updated.

You must be at least 18 years of age to use this Service. By creating an account, you represent and warrant that you are 18 or older.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@delivercc.io if you suspect unauthorized access to your account.

We reserve the right to terminate accounts that violate these Terms or that have been inactive for more than 24 months.

Payments & Credits

DeliverCC offers the following pricing structures:

• —Pay-as-you-go: Individual export credits at $6.00 USD per export. Credits are purchased in advance and deducted upon each successful caption file generation.
• —Creator Plan: $19.00 USD per month, including 8 export credits per billing cycle. Unused credits roll over month to month and do not expire while your subscription remains active.
• —Studio Plan: $39.00 USD per month, including 25 export credits per billing cycle and up to 3 team seats. Unused credits roll over month to month and do not expire while your subscription remains active.

All prices are in USD. We reserve the right to change our pricing with 30 days' advance notice to active subscribers. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for the amounts due.

Annual subscription options are available at a discounted rate. Annual subscriptions are billed as a single upfront payment.

Refund Policy

We encourage you to review your uploaded content, lyrics, dialogue, and settings carefully before generating a caption file. You are responsible for ensuring your inputs are accurate and complete prior to generation.

Technical errors: If a technical error on our part prevents your caption file from being delivered after a credit was consumed, contact us at hello@delivercc.io within 7 days. We will investigate and, at our sole discretion, issue a credit to your account.

Subscription fees for the current billing period are non-refundable upon cancellation. You retain access and credits until the end of your paid billing period.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged for subsequent billing cycles after cancellation.

Upon cancellation, your account will revert to a free tier (if applicable) or become inactive. Any unused rollover credits in your account at the time of cancellation will remain available and will not expire, provided your account remains active.

We reserve the right to cancel or suspend accounts that violate these Terms at any time without refund.

Your Content

You retain full ownership of all content you upload to the Service, including audio files, video files, lyrics, and dialogue. By uploading content, you grant us a limited, temporary license to process your content solely for the purpose of generating your caption file.

Your uploaded files are processed in memory and are not stored on our servers after your caption file is generated. Generated caption files are made available for download immediately and are not retained after your session ends.

You represent and warrant that:

• —You own or have the necessary rights and licenses to upload and process your content through the Service
• —Your content does not infringe the intellectual property rights of any third party
• —Your content does not violate any applicable law or regulation

We are not responsible for content you upload. You assume full responsibility for ensuring you have the rights to process your content through this Service.

Accuracy & Your Responsibility to Review

DeliverCC uses AI to generate caption timing based on the content you provide. While we aim for high accuracy, we do not guarantee that every generated caption file will be free of errors or will meet every platform's specific delivery requirements without review.

You are solely responsible for reviewing, verifying, and approving all caption files before submission, publication, or platform delivery. DeliverCC is not liable for:

• —Rejected deliveries due to caption file errors or non-compliance with platform requirements
• —Errors resulting from incorrect, incomplete, or improperly formatted content provided by you
• —Any financial loss, reputational damage, or business disruption arising from caption file inaccuracies

SRT and VTT files are plain text and can be reviewed and edited in any text editor or professional video editing software prior to delivery.

Prohibited Uses

You agree not to use the Service to:

• —Upload or process content that infringes third-party intellectual property rights
• —Upload or process content that is illegal, defamatory, obscene, or violates any applicable law
• —Attempt to reverse engineer, decompile, or circumvent the technical measures of the Service
• —Use automated scripts or bots to access the Service in a manner that places excessive load on our infrastructure
• —Resell, sublicense, or redistribute access to the Service without our written consent
• —Share account credentials with individuals outside of your authorized team seats

Violation of these prohibitions may result in immediate account termination without refund.

Intellectual Property

The DeliverCC platform, including its software, design, branding, and all associated technology, is owned by DeliverCC and protected by applicable intellectual property laws. Nothing in these Terms grants you any rights in the Service other than the limited license to use it as described herein.

The DeliverCC name, logo, and brand marks are trademarks of DeliverCC. You may not use our trademarks without our prior written consent.

Caption files generated through the Service are derived from your own content and are owned by you.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that caption files generated through the Service will meet any specific platform's delivery requirements.

Your use of the Service is at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DELIVERCC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will notify active account holders by email and update the "Last Updated" date at the top of this page.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription if applicable.